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Did you receive a letter/email from us?

Hopefully, we can answer your questions below. If you can’t find your answers or have questions regarding your specific case, please contact us here.

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Frequently Asked Questions

Why did I receive a letter from Copyright Agent?
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We have documented proof that copyright infringing image material is currently used on a website you are responsible for. The copyright owner has not authorized this use.

Who is Copyright Agent?
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Copyright Agent collaborates with photographers and Image Agencies to ensure the protection of their copyrights across the Internet.

Is Copyright Agent a law firm ?
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Copyright Agent A/S is a legal-tech company and not a law firm. Copyright Agent A/S therefore does not give any legal advice and we always recommend our counterparties seek legal counsel if they are unclear about what is being alleged.

The Copyright Advisors that handle the cases do not give legal advice or interpret the law beyond notating the laws in place that surround the Copyright Infringement allegations in each specific case.

I didn’t realise the image material was copyrighted.
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All image material is, as a rule, covered by copyright law. Any use of image material requires prior agreement with the copyright owner.

Also, it is your duty to investigate the copyright licensing on any image material you use. You must conduct this investigation before publishing the image, to ensure its publication does not violate or infringe the copyright owner’s rights. Therefore, before any publication takes place, a valid license must always be acquired for material covered by copyright law.

If there is no proper, and valid, license for the material, it is a breach of copyright law. In these cases, Copyright Agent makes claims for improper use, on behalf of our clients.

Can I keep the image on my website once I’ve paid the claim amount?
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No, you must immediately cease the use and distribution of the copyrighted image material. If you wish to continue using the image material, you must purchase a valid license(s) for this purpose.

I would like to keep using the image legally, what should I do?
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You’re welcome to contact us about using the image, and we will direct you to the copyright owner so that you can obtain the correct license for the image material.

How do you calculate the claim amount?
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Our compensation claims are calculated in relation to the relevant national laws regarding Copyright as well as market standards for what is considered 'reasonable' compensation.

The documents sent with our claims provide specific law references for your records. If you require further explanation, please contact your Copyright Advisor directly who will be happy to explain the breakdown of our claims in more detail.

Can I just remove the image and consider the case closed?
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No, since the violation has already occurred, the photographer is entitled to remuneration and compensation for the unauthorized use of their material. Copyright Agent acts on our client’s behalf until the claim is successfully resolved.

What happens when I have paid?
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We will make sure the image has been removed and close your case. You will be sent official confirmation that no further action is required.

What if someone else has made my company's website?
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We understand websites are often designed and maintained by someone else outside of your business. However, ultimately, the company that owns the website is responsible for ensuring all published material is not in violation of the Copyright Act.

If you’re unsure whether the image material in question has been acquired legally with the proper licensing, we suggest you contact your website developer to inquire whether they obtained the required license(s). If it has, we kindly ask you to send documentary evidence of the license.

What happens if I make a double payment to Copyright Agent by mistake?
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In case we receive a double payment from you, we will of course reimburse you the amount. We kindly ask you to provide all the necessary bank details to your contact person at Copyright Agent.

However, please note that we will apply an admin fee of 20,00 EUR (or corresponding amount to 20,00 EUR in local currency) and this amount will be deducted from the refunded amount.  

Furthermore, kindly be informed that we only accept "shared cost" for bank transfers.